Terms of Service

1. Acceptance of Terms

By accessing or using the HEMKESH GROUP website ("the Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

These Terms constitute a legally binding agreement between you and HEMKESH GROUP ("we," "our," "us"). We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete information when required
• Not be prohibited from receiving services under applicable laws

3. Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Orders & Payments

When you place an order on our Website, you agree to:

• Provide accurate and complete order information
• Pay all charges associated with your order, including taxes and shipping fees
• Authorize us to charge your selected payment method
• Accept that order confirmation is subject to availability and verification

We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in pricing, suspected fraud, or violation of these Terms.

5. Pricing & Availability

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We strive to ensure that all prices and product information are accurate; however, errors may occur.

• Prices are subject to change without notice
• Product availability is not guaranteed
• In case of pricing errors, we will contact you to confirm or cancel the order
• We reserve the right to limit quantities of any product

6. Shipping & Delivery

Shipping and delivery terms:

• Orders are processed within 1-2 business days
• Estimated delivery times are provided as guidance only
• Shipping charges are calculated at checkout
• Free shipping is offered on orders above ₹999
• We are not liable for delays caused by courier services or force majeure events
• Title and risk of loss pass to you upon delivery

7. Returns & Refunds

Our return and refund policy is designed to ensure customer satisfaction:

• Returns are accepted within 7 days of delivery
• Products must be unused, unworn, and in original packaging
• Return shipping costs are borne by the customer unless the product is defective
• Refunds are processed within 5-7 business days after inspection
• Refunds are credited to the original payment method
• Certain items (e.g., intimate apparel, perishable goods) are non-returnable

8. Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that:

• Product descriptions are error-free
• Colors displayed on your screen exactly match the actual product
• Products will meet your expectations

All products are subject to availability. We reserve the right to discontinue any product at any time.

9. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of HEMKESH GROUP or its licensors and is protected by Indian and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content without our prior written consent.

10. User Conduct

You agree not to:

• Use the Website for any unlawful purpose
• Violate any applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Website
• Upload malicious code or viruses
• Engage in any activity that could harm, disable, or impair the Website
• Harass, abuse, or harm another person

11. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the Website will be uninterrupted, secure, or error-free

12. Limitation of Liability

To the maximum extent permitted by applicable law, HEMKESH GROUP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or goodwill
• Personal injury or property damage
• Any claims arising from your use of the Website or services

Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless HEMKESH GROUP, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Website
• Your violation of these Terms
• Your violation of any rights of another party

14. Termination

We reserve the right to terminate or suspend your account and access to the Website immediately, without prior notice, for any reason, including but not limited to:

• Breach of these Terms
• Engaging in fraudulent or illegal activity
• Non-payment of fees

Upon termination, your right to use the Website will cease immediately.

15. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

16. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms, the parties shall first attempt to resolve the dispute through informal negotiation. If the dispute cannot be resolved through negotiation, it shall be referred to mediation in Mumbai before resorting to litigation.

The Consumer Protection Act, 2019 provisions shall apply for consumer disputes.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Website after any changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

18. Contact Information

If you have any questions about these Terms, please contact us: