Shipping Policy
Last Updated: March 29, 2025
We take special care in packaging and shipping your planters to ensure they arrive healthy and beautiful. Learn about our shipping methods, timelines, and policies below.
Processing Time
5-7 Business Days
Standard Delivery
10-15 Business Days
Express Delivery
5-10 Business Days
Free Shipping
Orders Above ₹9999
Shipping Information
1. Order Processing Time
We take special care in preparing your planters for shipping. Orders are processed within:
- Standard Orders: 5-7 business days
- Express Orders: Same day processing (if placed before 12 PM IST)
- Bulk Orders: 10-14 business days (depending on volume)
Orders placed on weekends or holidays will be processed on the next business day.
3. Special Planters Packaging
We use specialized packaging to ensure your planters arrive in perfect condition:
4. Shipping Timeline
Order Placed
You receive order confirmation email
Order Processed
5-7 business days - Planters is carefully packed
Shipped
Tracking number sent via email
In Transit
Track your package in real-time
Delivered
Enjoy your new planters! Follow care instructions
5. Shipping Areas
We currently ship to the following locations:
Major Cities (2-3 days):
- Mumbai, Delhi, Bangalore, Chennai
- Kolkata, Hyderabad, Pune, Ahmedabad
- Surat, Jaipur, Lucknow, Nagpur
Other Cities (4-7 days):
- All major cities across India
- Tier 2 and Tier 3 cities
- Rural areas (may take additional 1-2 days)
Note: Due to the perishable nature of planters, we currently ship only within India. International shipping is not available.
6. Tracking Your Order
Once your order is shipped, you will receive:
- Email with tracking number and courier partner details
- SMS notification with tracking link (for registered mobile numbers)
- Ability to track from My Orders section
Track your package directly on the courier partner's website using the provided tracking number.
7. Shipping Restrictions
- We do not ship to PO Box addresses
- Remote areas may have longer delivery times
- During extreme weather conditions, shipping may be delayed for plant safety
- Bulk orders may require additional processing time
- Certain planters may have seasonal shipping restrictions
8. Damaged in Transit
If your plant arrives damaged:
- Take clear photos of the plant and packaging before opening
- Contact us within 24 hours of delivery
- Email photos to info@hemkeshgroup.in with your order number
- We will arrange for a replacement or refund as per our Returns Policy
Shipping Support
Email: care@hemkeshgroup.in
Phone: +91 8237155507
WhatsApp: +91 8237155506
Support Hours: Mon-Sat, 9 AM - 6 PM