Frequently Asked Questions

You can track your order by logging into your account and going to "My Orders". Click on the order number to view tracking details. You'll also receive tracking information via email once your order ships.

We offer free shipping on all orders above ₹500. For orders below ₹500, a flat shipping fee of ₹50 is applicable.

Delivery typically takes 3-7 business days depending on your location. Metro cities usually receive deliveries within 3-4 days, while other locations may take 5-7 days.

We accept Credit/Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD) for select locations.

Yes! We use industry-standard SSL encryption to protect your payment information. We do not store your credit card details on our servers.

We offer a 7-day return policy. If you're not satisfied with your purchase, you can request a return within 7 days of delivery. Products must be unused and in original packaging.

To request a refund, go to "My Orders", select the order, and click "Return Order". Fill in the reason and submit. Once approved, refunds are processed within 5-7 business days.

Click on the "Login" button at the top right corner, then select "Create Account". Fill in your details and submit. It's free and takes less than a minute!

Click on "Login" and then "Forgot Password". Enter your registered mobile number, verify, and set a new password.

Yes, we strive to display product images as accurately as possible. However, actual colors may vary slightly due to screen display settings.

Yes! For bulk orders (10+ items), please contact us at sales@hemkeshgroup.in for special pricing.