Contact Us
We'd love to hear from you! Get in touch with our support team.
Customer Support
24/7 Support available for all your queries
Order Support
Track orders, returns, and exchanges
Head Office
GALA NO.16, GROUND FLOOR,
SAI PANCH, OPP. SAIBABA TEMPLE,
TEMGHAR, BYPASS,
BHIWANDI - 421302
Maharashtra, India
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Frequently Asked Questions
Order Related
How do I track my order?
You can track your order by logging into your account and visiting "My Orders" section. Alternatively, you can use the tracking link sent to your email after order confirmation. For assistance, contact our support team.
What is your return policy?
We accept returns within 7 days of delivery. Products must be unused and in original packaging. For damaged or defective items, please contact us within 24 hours of delivery.
How long does shipping take?
Standard shipping: 12-15 business days (Major Cities)
Other Cities: 15-20 business days
Bulk Orders: 12-15 days depending on volume
Other Cities: 15-20 business days
Bulk Orders: 12-15 days depending on volume
What payment methods do you accept?
We accept Credit/Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD) for eligible orders.
Customer Support
How can I contact customer support?
You can reach us via:
📞 Phone: +91 8237155507
💬 WhatsApp: +91 8237155506
📧 Email: sale@hemkeshgroup.in
⏰ Support Hours: Monday-Saturday, 9 AM - 6 PM
📞 Phone: +91 8237155507
💬 WhatsApp: +91 8237155506
📧 Email: sale@hemkeshgroup.in
⏰ Support Hours: Monday-Saturday, 9 AM - 6 PM
What is your refund policy?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method.
Can I cancel or modify my order?
Orders can be cancelled within 1 hour of placement. Once shipped, orders cannot be modified or cancelled.
Do you offer bulk discounts?
Yes! For bulk orders (10+ items), please contact our wholesale team at sale@hemkeshgroup.in or call +91 8237155507 for special pricing.