Contact Us

We'd love to hear from you! Get in touch with our support team.

Customer Support

24/7 Support available for all your queries

+91 8237155507 Mumbai

+91 8237155506 Thane

sale@hemkeshgroup.in

Order Support

Track orders, returns, and exchanges

Order Tracking: Track Here

Returns: Within 7 days of delivery

Support Hours: Mon-Sat, 9 AM - 6 PM

Our Locations

Mumbai Office (Head Office)

HEMKESH GROUP
Office No. 123, Business Tower
Andheri East, Mumbai - 400069
Maharashtra, India

+91 8237155507

Thane Office (Branch)

HEMKESH GROUP
Shop No. 45, City Center Mall
Ghodbunder Road, Thane West - 400607
Maharashtra, India

+91 8237155506

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Frequently Asked Questions

Order Related

How do I track my order?

You can track your order by logging into your account and visiting "My Orders" section. Alternatively, you can use the tracking link sent to your email after order confirmation. For assistance, contact our support team.

What is your return policy?

We accept returns within 7 days of delivery. Products must be unused and in original packaging. For damaged or defective items, please contact us within 24 hours of delivery. Return shipping is free for defective products.

How long does shipping take?

Standard shipping: 3-5 business days
Express shipping: 1-2 business days
International shipping: 7-14 business days
Free shipping on orders above ₹999.

What payment methods do you accept?

We accept Credit/Debit Cards (Visa, MasterCard, RuPay), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD) for eligible orders.

Customer Support

How can I contact customer support?

You can reach us via:
📞 Phone: +91 8237155507 (Mumbai) / +91 8237155506 (Thane)
💬 WhatsApp: +91 8237155506
📧 Email: sale@hemkeshgroup.in
⏰ Support Hours: Monday-Saturday, 9 AM - 6 PM

What is your refund policy?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method. For COD orders, refund will be via bank transfer or store credit.

Can I cancel or modify my order?

Orders can be cancelled within 1 hour of placement. To cancel, go to "My Orders" section or contact customer support. Once shipped, orders cannot be modified or cancelled.

Do you offer bulk discounts?

Yes! For bulk orders (10+ items), please contact our wholesale team at sale@hemkeshgroup.in or call +91 8237155507 for special pricing and customized quotes.

Product Related

Are your products authentic?

Yes, we source all products directly from authorized manufacturers and brands. Every product comes with a quality guarantee and manufacturer warranty where applicable.

What if I receive a damaged product?

If you receive a damaged product, please contact us within 24 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund immediately.

Can I exchange a product?

Yes, exchanges are accepted within 7 days of delivery for size or color changes. The product must be unused and in original packaging. Exchange shipping is free.

Shipping & Delivery

Do you ship internationally?

Yes, we ship to select international locations. Shipping charges and delivery times vary by location. Contact support for specific shipping quotes.

What is the shipping cost?

Shipping is free on orders above ₹999. For orders below ₹999, shipping charges are ₹50 for standard delivery. Express delivery charges vary by location.

How can I change my shipping address?

You can update your shipping address in your account profile. For orders already placed, please contact customer support immediately within 1 hour of order placement.

Need Immediate Assistance?

Our support team is ready to help you 24/7

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